COMPANY CONFIDENTIAL
Unemployment Representative
Summary
Company is seeking an Unemployment Representative that will facilitate tasks surrounding claims processing, appeals, rehire program and administrative duties for the department. Customer Service oriented to ensure effective functioning of Companys Unemployment Insurance program.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assist the claims process by performing all administrative duties related to claim files.
Coordinate with clients of information needed to ensure proper protesting of claims and appeals.
Document information received from clients by phone and electronically in a manner that will allow the company to provide State Agencies with information required.
Coordinate next day mailings to ensure the correspondence is completed and the documents are available to be mailed prior to the time deadline.
Answer client questions regarding administrative process including information requirements and time schedules/requirements.
Prioritize daily work and correspondence to ensure compliance and department efficiency.
Immediately notify management of any issues or administrative difficulties encountered.
Prepare statistical reports summarizing activity for the department.
Prepare and follow up on additional documentation for hearings and claims.
Audit and reporting of database information to management as necessary.
Have direct contact with the Employment Development Department representatives while documenting all correspondence.
Maintain and create various spreadsheets and lists on Sharepoint.
Requirements Include:
One year certificate from college or technical school; and at least two years of experience in Human Resources;
Unemployment insurance experience is strongly preferred;
Strong written and verbal communication skills;
Excellent organizational skills a must;
Ability to multi-task, use good judgment and work independently . Ability to take the priority of the day;
Ability to maintain confidentiality and provide outstanding customer service;
Computer literate, Windows experience required including proficiency in MS Word, , MS Outlook, and MS Power Point, and advanced proficiency in MS Excel;
Bilingual English-Spanish preferred;
Ability to work in a fast paced team environment.
Company offer a competitive salary with a full-range of benefits including 401k, comprehensive insurance benefits and voluntary plans
- Location: Folsom
- Compensation: DOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.