POSITION SUMMARY:
The Intake Coordinator will facilitate the coordination of referrals and serve as primary receptionist to agency. The purpose of this position is to ensure Child Havenfs Intake function including the receiving, organizing, and directing of referral and admission services is in accordance with current standards and regulations so that the highest degree of quality care can be maintained at all times. This position provides administrative services to the clinical manager and provides first point of contact to clients through phones and reception area.
Duties include receiving and documenting incoming phone calls from referral sources, ensuring referrals are thorough and complete, and following up to ensure timely responses. Screen for eligibility of services and funding, maintain client case files, assessment records and tracking. Ensure timely and consistent communications. The ability to cultivate positive and long-term relationships with referral sources is integral to success in this position. Strong administrative and organization skills are required. Utilizes and promotes use of excellent customer service skills when working with clients, referral sources and community.
DUTIES AND RESPONSIBILITIES OF POSITION:
- Serve as Receptionist greeting clients in person and via phone
- Screen for eligibility of services and funding
- Provide referrals and advocacy to other community services
- Assure all necessary paperwork is complete for each intake
- Maintain client case files and documentation of services provided
- Track status of agencyfs internal/ external referrals and intakes
- Coordinate assignment and initiation of services with client and staff
- Maintain communication and network with partner and referring agencies
- Maintain reports tracking agency intakes and assignments
- Provide administrative support to clinical manager
- Maintain paper and electronic files
HIRING CRITERIA:
1. Education and Experience: Minimum Bachelors of Art or Science in Social Work, Psychology, Child Development or related field or related work experience with children and families.
2. Special Skills required include:
- Fluent in Spanish
- Demonstrates cultural competency
- Computer literate
- Excellent verbal and oral communication skills
- Demonstrates strong administrative and organizational skills
- Ability to handle varying situations with tact, diplomacy and confidentiality
- Ability to work both independently and in a team setting
- Valid California driverfs license
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
1. Close contact with clients
2. Must be able to operate a vehicle used on company business
- Location: Fairfield, CA
- Compensation: Submit salary requirement with resume
- This is at a non-profit organization.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.