Technical Support Engineer

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Technical Support Engineer (Sacramento)

Reply to: job-660395776@craigslist.org
Date: 2008-04-28, 10:37PM PDT

Technical Support Engineer

ABOUT CASPIO

Caspio (www.caspio.com) is the leading provider of on-demand services that enable users build web forms, searchable databases and web apps fast and without programming. We are based in Mountain View and our technology is used by companies in over 30 countries.

ABOUT THE POSITION

We are looking to expand our Technical Support team to scale up offering world-class support to our global customers.

In this position you will use phone, email and live chat to help customers in using our services. You will also document issues, work with the development team and contribute to our knowledge base and product documentation. Fantastic growth opportunities are available. Responsibilities include:

Respond to in-bound support inquiries via emails, live chat, and phone
Educate, answer questions
Research, identify and reproduce reported issues
Report issues and work with engineers to resolve them
Conduct online demos
Contribute to FAQs and Knowledgebase
Work closely with other internal groups

REQUIREMENTS

BS degree in Computer Science
Competent in JavaScript and databases
Excellent phone skills
Excellent listening skills
Excellent writing skills
Ability to articulate technical concepts to non-technical people
Organized and detail oriented
Friendly and professional
Self motivated, and possess passion for success
High moral and ethical standards

APPLY

If you are qualified, don't wait! Send us your resume right away. Caspio is an excellent place to work at. We offer fantastic compensation and benefits including health and dental plans and stock options. To apply, send your resume through the form at http://www.caspio.com/company/careers.asp.

Location: Sacramento
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PostingID: 660395776