compensation: $16 - $19 DOE employment type: full-time
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This full-time position requires a self-motivated team player eager to join a growing membership service team dedicated to meeting the needs of a diverse veterinary community. This person must be a friendly, outgoing and positive individual who is enthusiastic about finding or creating solutions to a wide range of member service issues. This person must be familiar with the unique requirements of working within a team environment.
Duties include, but not limited to, review and process all incoming applications, verify eligibility for membership, maintain billing records for members. Assist members with questions regarding using their online membership, learn to be familiar with all aspects of VIN.com and features of VIN membership, communicate with members: heavy inbound/outbound telephones and email correspondence. Trouble shoot membership and access issues, often through communication and coordination with other departments. The position requires excellent written and verbal skills and an ability to adapt to changing priorities with ease.
•College Degree/equivalent (preferred not required)
•3-5 years customer service
•Organizational skills critical
•Typing 35 wpm or more
•Basic math skills: addition, subtraction, multiplication, percentages and algebra
•Solid Computer and typing skills: MS Office, Outlook, etc.
•Excellent verbal & written communication skills
•Ability to work independently and in a team environment
The position needs a person with exceptional multi-tasking abilities, organizational skills, interpersonal skills, and problem solving techniques with the ability to communicate effectively to all levels of the company to provide member support. The position requires a high degree of self-motivation and the ability to work independently and with others.
Compensation: Expected pay is be between $16.00 - $19.00 per hour DOE. VIN® pays on the 5th and 20th of each month. There are 24 pay periods each year.
VIN pays 100% of employee-only VIN® sponsored health insurance premiums: medical, dental, vision.
Currently, through a third-party administrator, VIN® reimburses 100% of VIN® sponsored employee-only medical deductible-only expenses – and up to 75% of VIN sponsored dependent medical deductible-only expenses.
401 k eligibility begins on the 91st day of full-time employment: there is a dollar for dollar match, of VIN® earnings, up to 6% per pay period. (if employee contributes 1%, match is 1% - employee can contribute up to 96% of their per pay period VIN® earnings, VIN® match will not exceed 6% per pay period)
PTO accrues from date of hire, but not eligible to use any accrued time, until 91st day of full-time employment: sick accrues 2.33hours per pay period, vacation accrues 3.33hours per pay period.
Seven paid national holidays, including an extra day for Thanksgiving and for Christmas. (Not eligible for holiday pay within the first two weeks of employment)
To apply, send your cover letter including salary requirements and resume to firstname.lastname@example.org.
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