We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be passionate about delivering exceptional service, skilled in communication, and able to resolve customer inquiries efficiently while maintaining a positive and professional attitude.
Key Responsibilites:
- Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
- Process orders, returns, exchanges, and account updates as required.
- Escalate complex or unresolved issues to the appropriate department when necessary.
- Collaborate with team members and other departments to improve service delivery.
Skills:
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with basic computer systems and customer service software.
- Reliable, detail-oriented, and committed to providing outstanding customer support.
Principals only. Recruiters, please don't contact this job poster.