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favorite this post Operations Specialist (Rancho Cordova) hide this posting unhide

10995 Gold Center Dr Ste 175

(google map)

compensation: TBD
employment type: full-time

Who We Are:
TCI has been developing engaging classroom activities for 25+ years, and we've never stopped innovating. Our hands-on K-12 Social Studies and Science lessons are delivered via our award-winning software to more than 100,000 users a day.

Want to learn more? Check us out at:

About the Position:
An Operations Specialist will assist with processing incoming customer orders according to TCI timelines and quality standards. Works closely with Customer Success, Sales, and Accounting to provide a seamless customer order experience.

The work will include:
- Process sales orders
- Resolve problem orders and customer tickets
- Monitor and complete fulfillment reminders, exceptions, system alerts, and KPI's
- Coordinate with the warehouses to resolve shipping issues
- Process returns, exchanges, internal errors, and shipping claims
- Assists with purchasing and inventory management
- Provide general office support
- Other duties and projects as assigned

Skills and Requirements you Should Have to Apply:
- Creative thinker and able to follow processes
- Able to multi-task as well as good time management skills
- Self starter, detail oriented, and organized
- Strong customer service and communication skill
- MS/Google Office proficiency, especially Excel
- Experience with Netsuite and/or Salesforce a plus
- Bachelor's degree in Business Administration or 3-5 years of operations experience, especially sales order processing

Location and Hours:
Rancho Cordova, CA
Full-time position
Monday through Friday, flexible schedule within the hours of 7AM and 5PM

Please send cover letter and resume to: Put the subject as "Operations Specialist".
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers
  • OK to highlight this job opening for persons with disabilities

post id: 6521373745



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