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remuneração: Based on experience
tipo de emprego: período integral

Our Pet Segment is searching for a Customer Service Rep. in our Sacramento, CA location. The Customer Experience Associate is responsible for providing best in class service to our customers and business partners. Provide support for orders and credits for assigned market in adherence to quality standards, deadlines, and proper procedures. Assist in building region sales volume in an efficient and profitable manner. Customer Experience Associates will be expected to provide exceptional customer service by answering phones and handling all customer interactions

Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer and producer of quality branded products for the pet and lawn and garden supplies markets. Please see our website at for additional company information.

Handle large volume of inbound and outbound calls to clients
Process all orders and credits with high accuracy
Demonstrate customer satisfaction best practices (follow up and notification)
Maintain customer interactions through the utilization of Salesforce
Collaborate with other departments to assist in solutions for clients
Coordinate a problem-solving approach when resolving challenges
Efficient time management and meeting all department objectives
Assist in developing continuous improvement plans for respective market
Effective order management, credit and report processes
Meeting or exceeding sales objectives provided

College education preferred or five years customer experience
Proven experience in data entry
Good written and oral communications skills
Active listening skills in handling all customer interactions
Detail oriented and ability to manage multiple tasks
Experience with MS Office Suite including: Excel, Word, Outlook and PowerPoint
Prelude and Cognos preferred but not required
Coachable and willingness to participate in self-development

Primarily office environment, working in a sedentary position with frequent use of PC and phone.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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ID post.:: 6506776759


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