We are a well-established electrical service company seeking a dispatcher.
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This is a fast paced position that requires a POSITIVE, upbeat personality with superior organizational skills.
Duties and Responsibilities:
Answering calls for customer service.
Scheduling and dispatching technicians for service.
Ordering parts for service calls.
Considers technician and call locations when evaluating service order assignments.
Maintains timely communication and responds to all customer service issues.
Processes service calls and proposal paperwork.
Knowledge of permit process a plus!
MUST HAVE Previous DISPATCH experience.
4+ years of hands on customer service experience (Trade Industry Preferred)
Knowledge of greater Sacramento region
Efficient in Microsoft Office (Outlook, Word, Excel)
Knowledge of Smart Service software a plus!
Ability to quickly learn new software program
Attention to detail
Able to multi-task in high stress environment
Excellent oral and written communication skills
Previous experience in a dispatch role or trade service company.