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Owner: 2econdWind Technology
Multi-disciplined and dedicated technology specialist with over 17 years of personal and professional experience in information technology. Specializing expertise in Windows and Mac OS setup / configuration / networking / support. A great amount of knowledge acquired through personal experience by self-determination, projects, and independent PC tech business as well as my newly established MSP. Troubleshooter and team player.
IT Consultant / Networking 2016 - Present
ZellerRealty Corp Chicago, IL
• Deployed Lenovo Windows 7 laptops / desktops via image imaging
• Configure, upgrade, and, support end users Workstations local and remote via GoTo Assist
• Image and reimage via Acronis imaging software
• Administered users via AD Active Directory
• Setup, configured, and ran security programs such as Trend Micro, CCleaner, Malwarebytes
• Created users / email accounts / administered remotely via Windows Server
• Setup, Configured, Supported Apple iPhones including 6, 6S, 7, 8, X (10)
Tech Consultant / Network Admin 2015 - Present
OnSite ( MSP ) Chicago, IL
• Deployed various Win 7, Win 10 Pro, MacBook's, & iMac's, iMac Pro's from scratch, image, Time Machine ( TM ), Target disk mode, Crash Plan Pro, Carbon Copy Cloner, Backblaze
• Configured, upgraded, & supported end user Workstations local & remote via Apple Remote Desktop ARD, TeamViewer , RemotePC
• Setup, troubleshot, and configured Parallels for Apple computers as well as Windows images
• Setup, configured troubleshot, Migrated, Exchange, Outlook, Microsoft Office 365
• Setup & configured security programs such as Symantec Endpoint, Trend Micro, Avast, Malwarebytes
• Setup Cisco Meraki software to track and monitor via Cisco network devices, AP's , Switches etc.
• Setup all backups for Window's, Mac's, and Servers ( RAID )
• Setup backup servers & various NAS RAID's such as Drobo , Synology, Promise etc.
PC Tech / Networking 2014 - Present
SmartSource ( MSP ) Chicago, IL
• PC upgrade and data migration for Fortune 500 companies
• Install Windows 7, Windows 10 Pro, Office 365 Suite, GoGateway, and other Applications includes retrofit of existing workstation, Win Admin rights management, Active Directory, VMware and server Admin
• Tasked to implement Agency Desktop Reinvention Project
• Hardware replacement and new PC installation / configuration
• Installed and troubleshot local, LAN, and WiFi wireless printers.
• Final test runs, and report to main IT Control Center
Special Accounts Support / Supply Chain Analyst 1999- 2014
Hyundai Merchant Marine Itasca, IL
• Provided all aspects phone support
• Troubleshoot, help, and consult customer in getting onto our web site and the use of the web site's many features.
• Troubleshot technical problems with my own and coworkers WinXP / Win7 IBM PC's, iPhone, and our own in-house system and reported all issues to headquarters IT team
• Installed and troubleshot LAN and wireless printers.
College Of Lake County Grayslake, IL
Completed available courses involving Internetworking Microsoft TCP/IP, Microsoft Windows. Completed Staples resident tech certifications. Cert of completion CompTIA A+ , Net+ , MCSA , MCTS Microsoft , Lifetime Six Sigma .
Independent Consultant / IT Specialist / Helpdesk / System Administrator / Network Admin / PC Tech / Desktop Support / Resident Tech / O365 Mail Migration / Level II / Tier 2
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