Motivated entry-level IT support professional and cybersecurity student at SNHU, with over four years of hands-on experience providing technical assistance through a self-owned PC repair business. Skilled in troubleshooting hardware and software issues, installing and configuring Windows systems, removing malware, and supporting non-technical users with clear communication and documentation. Known for strong problem-solving abilities, reliability, and a customer-focused approach, I am seeking an opportunity to contribute to a help desk or IT support team while continuing to grow within the technology field. I am currently pursuing Comptia Security +. Feel free to reach out for more details about me and my experience. I am open to hybrid, remote or onsite. Thank you.