I am a motivated IT Support Technician and cybersecurity student with hands-on experience troubleshooting hardware, software, and network infrastructure within Windows environments. Holding a Google IT Support Certificate and actively pursuing my CompTIA Security+ certification, I have a proven track record of building and repairing custom desktop systems, managing user accounts in Active Directory homelabs, and analyzing network traffic using Wireshark. My technical background is complemented by practical experience diagnosing complex mechanical systems, maintaining clear documentation, and delivering exceptional customer support. I am an adaptable, quick learner eager to leverage my diagnostic skills and proactive security mindset in a Help Desk or IT Support role.