We are a technical support company in providing 24x7 monitoring and support to our clients. You can read more about us here:
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We are looking for a Tier 2 Helpdesk Support Technician who can provide remote support to end users out of our Palo Alto office. You will be providing full desktop service to all end users, as well as performing scheduled maintenance with respect to workstations, servers, and desktop applications.
‣Ability to provide outstanding customer service to end users.
‣Excellent analytic thinking and problem solving skills, the ability to "think outside the box".
‣Ability to communicate technical information to end users with a wide range of computer skills.
‣Exceptional interpersonal and communications skills, strong verbal and written English skills.
‣3-6 years detail oriented experience in a Corporate Help Desk environment.
‣Experience with Remote Desktop or other remote assistance.
‣Experience using and/or troubleshooting Microsoft Windows XP/ Vista/7,8, 10 Microsoft Office 2007 and 2010, 2013, 2016.
‣Working knowledge of SharePoint., Lync WebEx, Logmein, and Office 365.
‣Have a working understanding of ticketing systems and RMM applications.
‣MAC 0S knowledge a plus.
‣Experience using Anti-Virus Software suites (desktop) and enterprise anti-virus applications.
‣Experience working with smart phones and tablets such as iPhones, iPads and Droids.
‣Must be familiar with LAN/WAN IP networks, PC/workstation and server environments. Hands-on experience installing routers, switches, VPNs, firewalls.
consistent schedule, good work/life balance
fun, relaxed company culture - business casual dress code
snacks and drinks of your preference provided